Welcome to
Falcon Support - Reports
Tickets created Split by Source
33
Phone
60
Website
70
Chat
87
Tickets created Split by Priority
Urgent
87
Medium
70
High
60
Low
33
Tickets created Split by Status
Open
20
Tickets created Split by Category
Question
18
Tickets resolved Split by Source
70
Phone
50
Website
30
Chat
95
Tickets resolved Split by Priority
Urgent
70
Medium
60
High
70
Low
25
Tickets resolved Split by Status
Open
30
Tickets resolved Split by Category
Question
30
Tickets reopened Split by Source
40
Phone
40
Website
50
Chat
20
Tickets reopened Split by Priority
Urgent
90
Medium
50
High
80
Low
30
Tickets reopened Split by Status
Open
40
Tickets reopened Split by Category
Question
25
Tickets unsolved Split by Source
50
Phone
20
Website
75
Chat
30
Tickets unsolved Split by Priority
Urgent
85
Medium
40
High
90
Low
20
Tickets unsolved Split by Status
Open
50
Tickets unsolved Split by Category
Question
15
Distribution of Performance
Agent Survey Result
|
|
Agent Name | Extremely Satisfied | Extremely Dissatisfied |
|---|---|---|---|
|
|
A
Amelia |
3617Last Day 19 |
5233Last Day 19 |
|
|
B
Bentley |
4117Last Day 24 |
231Last Day 24 |
|
|
A
Abigail |
5227Last Day 25 |
1213Last Day 25 |
|
|
1416Last Day 30 |
2513Last Day 38 |
|
|
|
1530Last Day 45 |
327Last Day 39 |
|
|
|
B
Bentley |
4117Last Day 24 |
231Last Day 24 |
|
|
A
Abigail |
5227Last Day 25 |
1213Last Day 25 |
|
|
1416Last Day 30 |
2513Last Day 38 |
|
|
|
1530Last Day 45 |
327Last Day 39 |
|
|
|
A
Amelia |
3617Last Day 19 |
5233Last Day 19 |
